We collect, process and use personal data in the context of fulfilling contracts for parking space management or for providing parking space to users.
We process your personal data in accordance with the provisions of the General Data Protection Regulation (GDPR) and all other relevant laws, such as the Federal Data Protection Act (BDSG).
The privacy policy for the offered service consists of two parts:
1. Privacy policy for the website and the webshop
2. Privacy policy for parking operations in the parking facility
Note on the responsible body:
The responsible entity is the natural or legal person who, alone or jointly with others, decides on the purposes and means of processing personal data (e.g. names, email addresses, etc.).
Karlsruher Fächer GmbH
Zähringerstraße 72, 76133 Karlsruhe
Handelsregister: HRB 105780
Registergericht: Mannheim
Contact
E-Mail: support@parken-in-karlsruhe.de
Telefon: +49 (0) 721 981 911 0
Your rights:
Revocation of your consent to data processing
Many data processing operations are only possible with your explicit consent. You can revoke any consent you have already given at any time. The legality of the data processing carried out until the revocation remains unaffected by the revocation.
Right to object to the collection of data in special cases and to direct marketing (Art. 21 GDPR)
If the data processing is based on Art. 6 para. 1 lit. E or f GDPR, you have the right to object to the processing of your personal data at any time on grounds relating to your particular situation; this also applies to profiling based on these provisions. The respective legal basis on which processing is based can be found in this privacy policy. If you object, we will no longer process your personal data concerned unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms or the processing serves the establishment, exercise or defense of legal claims (objection pursuant to Art. 21 (1) GDPR).
Where your personal data are processed for direct marketing purposes, you have the right to object at any time to processing of personal data concerning you for such marketing, which includes profiling to the extent that it is related to such direct marketing. If you object, your personal data will no longer be used for the purpose of direct marketing (objection pursuant to Art. 21 (2) GDPR).
Right to lodge a complaint with the competent supervisory authority
In the event of breaches of the GDPR, data subjects have the right to lodge a complaint with a supervisory authority, in particular in the Member State of their habitual residence, place of work or place of the alleged infringement. The right of appeal exists without prejudice to other administrative or judicial remedies.
Right to data portability
You have the right to have data that we process automatically on the basis of your consent or in fulfillment of a contract handed over to you or to a third party in a common, machine-readable format. If you request the direct transfer of the data to another controller, this will only be done to the extent that it is technically feasible.
Information, deletion and correction
Within the framework of the applicable legal provisions, you have the right at any time to free information about your stored personal data, its origin and recipient and the purpose of the data processing and, if necessary, a right to correction or deletion of this data. You can contact us at any time if you have further questions on the subject of personal data.
Right to restriction of processing
You have the right to request the restriction of the processing of your personal data. You can contact us at any time for this purpose. The right to restriction of processing exists in the following cases:
If you dispute the accuracy of your personal data stored by us, we usually need time to check this. For the duration of the review, you have the right to request that the processing of your personal data be restricted.
If the processing of your personal data was/is carried out unlawfully, you can request the restriction of data processing instead of erasure.
If we no longer need your personal data, but you need it for the exercise, defense or assertion of legal claims, you have the right to request the restriction of the processing of your personal data instead of deletion.
If you file an objection pursuant to Art. 21 para. 1 GDPR, a balance must be struck between your interests and ours. As long as it has not yet been determined whose interests prevail, you have the right to demand the restriction of the processing of your personal data.
If you have restricted the processing of your personal data, this data - apart from its storage - may only be processed with your consent or for the establishment, exercise or defense of legal claims or for the protection of the rights of another natural or legal person or for reasons of important public interest of the European Union or of a Member State.
1. Privacy policy for the website and the webshop
1.1. General information
The following information provides a simple overview of what happens to your personal data when you visit this website and the web store. Personal data is all data with which you can be personally identified. Detailed information on the subject of data protection can be found in our privacy policy listed below this text.
Data collection on this website and in the web store
How do we collect your data?
On the one hand, your data is collected when you provide it to us. This may be data that you enter in the purchase and payment process or in the contact form. Among other things:
Email address
First and last name
Indicator (for advance bookings)
Payment data
Phone number
Card number
Movement data (times of entries/exits)
Other data is collected automatically or with your consent by our IT systems when you visit the website. This is primarily technical data (e.g. internet browser, operating system or time of the page view). This data is collected automatically as soon as you enter this website.
What do we use your data for?
The data is used to process the purchase of a product, to process payments and to ensure the error-free provision of the website. Other data may be used to analyze your user behavior.
What rights do you have with regard to your data?
You have the right to receive information about the origin, recipient and purpose of your stored personal data free of charge at any time. You also have the right to request the correction or deletion of this data. If you have given your consent to data processing, you can revoke this consent at any time for the future. You also have the right to request the restriction of the processing of your personal data under certain circumstances. You also have the right to lodge a complaint with the competent supervisory authority.
1.2. Hosting
We host the content of our website with the following provider:
Hetzner Online GmbH, Industriestr. 25, 91710 Gunzenhausen (following Hetzner).
For details, please refer to Hetzner's privacy policy: https://www.hetzner.com/de/rechtliches/datenschutz.
The use of Hetzner is based on Art. 6 para. 1 lit. f GDPR. We have a legitimate interest in ensuring that our website is displayed as reliably as possible. If a corresponding consent has been requested, the processing is carried out exclusively on the basis of Art. 6 para. 1 lit. a GDPR and § 25 para. 1 TTDSG, insofar as the consent includes the storage of cookies or access to information in the user's end device (e.g. device fingerprinting) within the meaning of the TTDSG. Consent can be revoked at any time.
We have concluded an order processing contract (AVV) with the above-mentioned provider. This is a contract prescribed by data protection law, which ensures that the data controller processes the personal data of our website visitors only in accordance with our instructions and in compliance with the GDPR.
1.3. General notes and mandatory information
The operators of these pages take the protection of your personal data very seriously. We treat your personal data confidentially and in accordance with the statutory data protection regulations and this privacy policy.
When you use this website, various personal data is collected. Personal data is data that can be used to identify you personally. This privacy policy explains what data we collect and what we use it for. It also explains how and for what purpose this is done. We would like to point out that data transmission over the Internet (e.g. when communicating by e-mail) can have security gaps. Complete protection of data against access by third parties is not possible.
Storage duration
Unless a more specific storage period has been specified in this privacy policy, your personal data will remain with us until the purpose for data processing no longer applies. If you assert a justified request for deletion or revoke your consent to data processing, your data will be deleted unless we have other legally permissible reasons for storing your personal data (e.g. retention periods under tax or commercial law); in the latter case, deletion will take place after these reasons no longer apply.
Legal basis for data processing on this website with web store
If you have consented to data processing, we process your personal data on the basis of Art. 6 para. 1 lit. a GDPR and Art. 9 para. 2 lit. a GDPR, insofar as special categories of data pursuant to Art. 9 para. 1 GDPR are processed. In the event of express consent to the transfer of personal data to third countries, data processing is also carried out on the basis of Art. 49 para. 1 lit. a GDPR. If you have consented to the storage of cookies or access to information in your end device (e.g. via device fingerprinting), the data processing is also carried out on the basis of § 25 para. 1 TTDSG. Consent can be revoked at any time. If your data is required to fulfill the contract or to carry out pre-contractual measures, we process your data on the basis of Art. 6 para. 1 lit. b GDPR. Furthermore, we process your data if this is necessary to fulfill a legal obligation on the basis of Art. 6 para. 1 lit. c GDPR. Data processing may also be based on our legitimate interest in accordance with Art. 6 para. 1 lit. f GDPR must take place. Information on the relevant legal bases in each individual case is provided in the following paragraphs of this privacy policy.
Recipients of personal data
As part of our business activities, we work together with various external bodies. In some cases, it is also necessary to transfer personal data to these external bodies.
We only pass on personal data to external bodies if this is necessary in the context of fulfilling a contract, if we are legally obliged to do so (e.g. passing on data to tax authorities), if we have a legitimate interest in accordance with Art. 6 para. 1 lit. f GDPR or if another legal basis permits the transfer of data. When using processors, we only pass on our customers' personal data on the basis of a valid contract for order processing. In the case of joint processing, a joint processing agreement is concluded.
Data transfer to the USA and other third countries
Among other things, we use tools from companies based in the USA or other third countries that are not secure under data protection law. If these tools are active, your personal data may be transferred to these third countries and processed there. We would like to point out that no level of data protection comparable to that in the EU can be guaranteed in these countries. For example, US companies are obliged to hand over personal data to security authorities without you as the data subject being able to take legal action against this. It can therefore not be ruled out that US authorities (e.g. secret services) may process, evaluate and permanently store your data on US servers for surveillance purposes. We have no influence on these processing activities.
SSL or TLS encryption
This site uses SSL or TLS encryption for security reasons and to protect the transmission of confidential content, such as orders or inquiries that you send to us as the site operator. You can recognize an encrypted connection by the fact that the address line of the browser changes from “http://” to “https://” and by the lock symbol in your browser line.
If SSL or TLS encryption is activated, the data you transmit to us cannot be read by third parties.
Encrypted payment transactions in the web store
If there is an obligation to provide us with your payment data (e.g. account number for direct debit authorization, payment card data) after the conclusion of a chargeable purchase contract, this data is required for payment processing.
Payment transactions via the usual means of payment (Visa/MasterCard, direct debit) are made exclusively via an encrypted SSL or TLS connection. You can recognize an encrypted connection by the fact that the address line of the browser changes from “http://” to “https://” and by the lock symbol in your browser line.
With encrypted communication, your payment data that you transmit to us cannot be read by third parties
1.4. Data acquisition
Cookies
Our Internet pages use so-called “cookies”. Cookies are small data packets and do not cause any damage to your end device. They are either stored temporarily for the duration of a session (session cookies) or permanently (permanent cookies) on your end device. Session cookies are automatically deleted at the end of your visit. Permanent cookies remain stored on your end device until you delete them yourself or they are automatically deleted by your web browser.
Cookies may originate from us (first-party cookies) or from third-party companies (so-called third-party cookies). Third-party cookies enable the integration of certain services from third-party companies within websites (e.g. cookies for processing payment services). Cookies have various functions. Many cookies are technically necessary, as certain website functions would not work without them (e.g. the shopping cart function or the display of videos). Other cookies can be used to evaluate user behavior or for advertising purposes.
Cookies that are required to carry out the electronic communication process, to provide certain functions that you have requested (e.g. for the shopping cart function) or to optimize the website (e.g. cookies to measure the web audience) (necessary cookies) are stored on the basis of Art. 6 para. 1 lit. a GDPR. 1 lit. f GDPR, unless another legal basis is specified. The website operator has a legitimate interest in the storage of necessary cookies for the technically error-free and optimized provision of its services. If consent to the storage of cookies and comparable recognition technologies has been requested, the processing is carried out exclusively on the basis of this consent (Art. 6 para. 1 lit. a GDPR and § 25 para. 1 TTDSG); consent can be revoked at any time.
You can set your browser so that you are informed about the setting of cookies and only allow cookies in individual cases, exclude the acceptance of cookies for certain cases or in general and activate the automatic deletion of cookies when closing the browser. If cookies are deactivated, the functionality of this website may be restricted.
You can find out which cookies and services are used on this website in this privacy policy.
Consent with Borlabs Cookie
Our website uses Borlabs Cookie consent technology to obtain your consent to the storage of certain cookies in your browser or to the use of certain technologies and to document this in accordance with data protection regulations. The provider of this technology is Borlabs GmbH, Rübenkamp 32, 22305 Hamburg (hereinafter referred to as Borlabs).
When you enter our website, a Borlabs cookie is stored in your browser, in which the consents you have given or the revocation of these consents are stored. This data is not passed on to the provider of Borlabs Cookie.
The data collected will be stored until you ask us to delete it or delete the Borlabs cookie yourself or until the purpose for storing the data no longer applies. Mandatory statutory retention periods remain unaffected. Details on the data processing of Borlabs Cookie can be found at https://de.borlabs.io/kb/welche-daten-speichert-borlabs-cookie/.
Borlabs cookie consent technology is used to obtain the legally required consent for the use of cookies. The legal basis for this is Art. 6 para. 1 lit. c GDPR.
Server log files
The provider of the pages automatically collects and stores information in so-called server log files, which your browser automatically transmits to us. These are:
Browser type and browser version
Operating system used
Referrer URL
Host name of the accessing computer
Time of the server request
IP-Adress
This data is not merged with other data sources.
This data is collected on the basis of Art. 6 para. 1 lit. f GDPR. The website operator has a legitimate interest in the technically error-free presentation and optimization of its website - for this purpose, the server log files must be recorded.
Contact form
If you send us inquiries via the contact form, your details from the inquiry form, including the contact details you provide there, will be stored by us for the purpose of processing the inquiry and in the event of follow-up questions. We do not pass on this data without your consent.
This data is processed on the basis of Art. 6 para. 1 lit. b GDPR, provided that your request is related to the performance of a contract or is necessary for the implementation of pre-contractual measures. In all other cases, the processing is based on our legitimate interest in the effective processing of the requests addressed to us (Art. 6 para. 1 lit. f GDPR) or on your consent (Art. 6 para. 1 lit. a GDPR) if this has been requested; the consent can be revoked at any time.
We will retain the data you provide on the contact form until you request its deletion, revoke your consent for its storage, or the purpose for its storage no longer pertains (e.g. after fulfilling your request). Mandatory statutory provisions - in particular retention periods - remain unaffected.
Request by e-mail, telephone or fax
If you contact us by e-mail, telephone, post or fax, we will store and process your request, including all personal data (name, request), for the purpose of processing your request. We do not pass on this data without your consent.
This data is processed on the basis of Art. 6 para. 1 lit. b GDPR, provided that your request is related to the performance of a contract or is necessary for the implementation of pre-contractual measures. In all other cases, the processing is based on our legitimate interest in the effective processing of the requests addressed to us (Art. 6 para. 1 lit. f GDPR) or on your consent (Art. 6 para. 1 lit. a GDPR) if this has been requested; the consent can be revoked at any time.
The data you send to us via contact requests will remain with us until you ask us to delete it, revoke your consent to storage or the purpose for data storage no longer applies (e.g. after your request has been processed). Mandatory statutory provisions - in particular statutory retention periods - remain unaffected.
We use the CRM system Zendesk to process user inquiries. The provider is Zendesk, Inc, 1019 Market Street in San Francisco, CA 94103 USA.
We use Zendesk to process your requests quickly and efficiently. This constitutes a legitimate interest within the meaning of Art. 6 para. 1 lit. f GDPR represent.
You can only send inquiries with your e-mail address and without giving your name. The messages sent to us will remain with us until you ask us to delete them or the purpose for data storage no longer applies (e.g. after your request has been processed). Mandatory statutory provisions - in particular retention periods - remain unaffected.
To ensure the highest possible level of data security, we have selected a data center in Frankfurt to process the data. This applies to all ticket system functions such as live chat functions, help center functions, community forum functions and analysis functions.
Zendesk also has Binding Corporate Rules (BCR), which have been approved by the Irish Data Protection Authority. These are binding internal company regulations that legitimize the internal transfer of data to third countries outside the EU and the EEA. Details can be found here: https://www.zendesk.de/blog/update-privacy-shield-invalidation-european-court-justice/.
If you do not agree to us processing your request via Zendesk, you can alternatively communicate with us by post. Further information can be found in Zendesk's privacy policy: https://www.zendesk.de/company/customers-partners/privacy-policy/.
The company is certified in accordance with the “EU-US Data Privacy Framework” (DPF). The DPF is an agreement between the European Union and the USA that is intended to ensure compliance with European data protection standards for data processing in the USA. Every DPF-certified company undertakes to comply with these data protection standards. Further information on this can be obtained from the provider under the following link:
https://www.dataprivacyframework.gov/s/participant-search/participant-detail?contact=true&id=a2zt0000000TOjeAAG&status=Active
Chat functions from Zendesk
Our website offers you the opportunity to send us messages via a chat window. The chat features are provided by Zendesk. If you use this chat window, we may store your chat messages in addition to your IP address. You do not need to provide your name to chat.
Order processing
We have concluded a data processing agreement (AVV) for the use of the above-mentioned service. This is a contract prescribed by data protection law, which ensures that the data controller processes the personal data of our website visitors only in accordance with our instructions and in compliance with the GDPR.
1.5. Plugins and Tools
Google Tag ManagerAdobe Fonts
This website uses Adobe Web Fonts to uniformly display certain fonts. The provider is Adobe Systems Incorporated, 345 Park Avenue, San Jose, CA 95110-2704, USA (Adobe).
When you visit this website, your browser downloads the required fonts directly from Adobe so that they can be displayed correctly on your device. Your browser establishes a connection to Adobe’s servers in the USA. This allows Adobe to know that this website was accessed via your IP address. According to Adobe, no cookies are stored when the fonts are provided.
The storage and analysis of the data is based on Art. 6 para. 1 lit. f GDPR. The website operator has a legitimate interest in the uniform presentation of the typeface on his website. If a corresponding consent has been requested, the processing is carried out exclusively on the basis of Art. 6 para. 1 lit. a GDPR and § 25 para. 1 TTDSG, insofar as the consent includes the storage of cookies or access to information in the user's terminal device ( e.g. device fingerprinting) within the meaning of the TTDSG.. Consent can be revoked at any time.
The data transfer to the USA is based on the standard contractual clauses of the EU Commission. Details can be found here:https://www.adobe.com/de/privacy/eudatatransfers.html.
For more information about Adobe Fonts, please visit: https://www.adobe.com/de/privacy/policies/adobe-fonts.html.
Adobe’s privacy policy can be found at:https://www.adobe.com/de/privacy/policy.html
The company is certified in accordance with the “EU-US Data Privacy Framework” (DPF). The DPF is an agreement between the European Union and the USA that is intended to ensure compliance with European data protection standards for data processing in the USA. Every DPF-certified company undertakes to comply with these data protection standards. For further information, please contact the provider at the following link:https://www.dataprivacyframework.gov/s/participant-search/participant-detail?contact=true&id=a2zt0000000TNo9AAG&status=Active
OpenStreetMap
We use the map service of OpenStreetMap (OSM).
We embed the map material from OpenStreetMap on the server of the OpenStreetMap Foundation, St John’s Innovation Centre, Cowley Road, Cambridge, CB4 0WS, United Kingdom. Great Britain is considered a safe third country in terms of data protection. This means that the UK has a level of data protection equivalent to that in the European Union. When using OpenStreetMap maps, a connection is established to the servers of the OpenStreetMap Foundation. This may include, among other things, your IP address and other information about your behavior on this website being forwarded to the OSMF. For this purpose, OpenStreetMap may store cookies in your browser or use comparable recognition technologies.
We use OpenStreetMap in the interest of an attractive presentation of our online offerings and to make the locations we specify on the website easy to find. This represents a legitimate interest within the meaning of Art. 6 Para. 1 lit. f GDPR. If a corresponding consent has been requested, the processing is carried out exclusively on the basis of Art. 6 para. 1 lit. a GDPR and § 25 para. 1 TTDSG, insofar as the consent includes the storage of cookies or access to information in the user's terminal device ( e.g. device fingerprinting) within the meaning of the TTDSG.. Consent can be revoked at any time.
Google reCAPTCHA
We use “Google reCAPTCHA” (hereinafter “reCAPTCHA”) on this website. The provider is Google Ireland Limited (“Google”), Gordon House, Barrow Street, Dublin 4, Ireland.
reCAPTCHA is used to check whether the data entered on this website (e.g. in a contact form) is entered by a human or by an automated program. To do this, reCAPTCHA analyzes the behavior of the website visitor based on various characteristics. This analysis begins automatically as soon as the website visitor enters the website. For analysis, reCAPTCHA evaluates various information (e.g. IP address, time spent by the website visitor on the website or mouse movements made by the user). The data collected during the analysis is forwarded to Google.
The reCAPTCHA analyses run entirely in the background. Website visitors are not informed that an analysis is taking place.
The storage and analysis of the data is based on Art. 6 para. 1 lit. f GDPR. The website operator has a legitimate interest in protecting its web offerings from abusive automated spying and from SPAM. If a corresponding consent has been requested, the processing is carried out exclusively on the basis of Art. 6 para. 1 lit. a GDPR and § 25 para. 1 TTDSG, insofar as the consent includes the storage of cookies or access to information in the user's end device (e.g. device fingerprinting) within the meaning of the TTDSG. Consent can be revoked at any time.
For more information about Google reCAPTCHA, please see the Google Privacy Policy and the Google Terms of Use at the following links: https://policies.google.com/privacy?hl=de and https://policies.google.com/terms?hl=de.
1.6. eCommerce/Webshop and payment providers
Processing of customer and contract data
We collect, process and use personal customer and contract data to establish, design and modify our contractual relationships. We collect, process and use personal data about the use of this website (usage data) only to the extent that this is necessary to enable or bill the user for the use of the service. The legal basis for this is Art. 6 para. 1 lit. b GDPR.
The customer data collected will be deleted after completion of the order or termination of the business relationship and expiry of any existing statutory retention periods.
Statutory retention periods remain unaffected.
Data transfer when concluding a contract for services and digital content
We only transmit personal data to third parties if this is necessary for the performance of the contract, for example to the credit institution responsible for processing payments.
Further transmission of the data will not take place or will only take place if you have expressly consented to the transmission. Your data will not be passed on to third parties without your express consent, for example for advertising purposes.
The basis for data processing is Art. 6 Para. 1 lit. b GDPR, which permits the processing of data to fulfill a contract or to take pre-contractual measures.
Payment services
We integrate third-party payment services on our website. When you make a purchase from us, your payment data (e.g. name, payment amount, bank details, credit card number) will be processed by the payment service provider for the purpose of processing the payment. The respective contractual and data protection provisions of the respective providers apply to these transactions. Payment services 1 lit. b GDPR (contract processing) and in the interest of ensuring the payment process is as smooth, convenient and secure as possible (Art. 6 Para. 1 lit. f GDPR). To the extent that your consent is requested for certain actions, Art. 6 Para. 1 lit. a GDPR is the legal basis for data processing; consent can be revoked at any time for the future.
We use the following payment services / payment service providers on this website:
Stripe Payments Europe, Limited (SPEL)
1 Grand Canal Street Lower Grand Canal Dock Dublin D02 H210 Ireland is the payment processor for card and direct debit payments commissioned by the data controller.
The data is transmitted in accordance with Art. 6 Para. 1 lit. a GDPR legal basis for data processing.
PayPal
The provider of this payment service is PayPal (Europe) S.à.r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg (hereinafter “PayPal”).
The data transfer to the USA is based on the standard contractual clauses of the EU Commission.
Details can be found here: https://www.paypal.com/de/webapps/mpp/ua/pocpsa-full.
For details, please see PayPal’s privacy policy:https://www.paypal.com/de/webapps/mpp/ua/privacy-full
2. Privacy policy for parking operations in the parking facility
Data protection and thus the protection of personal rights and compliance with legal provisions are of crucial importance in the performance of our operating tasks and are therefore part of our company's self-image. Karlsruher Fächer GmbH collects, processes and uses personal data in the context of fulfilling contracts for parking space management or for the provision of parking space to users. We process your personal data in accordance with the provisions of the General Data Protection Regulation (GDPR) and all other relevant laws, such as the Federal Data Protection Act (BDSG). Personal data is information with its
Help a person can be identified, i.e. information that can be traced back to a natural person (Art. 4 GDPR).
2.1. Purpose and subject of data processing
The personal data is collected and processed to maintain and provide the e-charging and parking services, for the purpose of determining and billing the e-charging and parking fees and for implementing related measures and optimizations. They are also used for associated data management and customer service and contact purposes. The following categories of personal data are used: personal master data and contact data (first and last name, address, email address, telephone number, fax number), vehicle data (vehicle registration number, make, location), movement data (entries and exits, payment transactions), bank account and payment card data, contract data (including purpose, payment and processing data), photographs (of vehicles or vehicle registration numbers, no people). If a customer (m/f/d) is not the owner (m/f/d) of the vehicle with which the parking facility is or is to be used, he nevertheless confirms that the owner has not objected to the collection, processing and use of his vehicle registration number. In the course of
We also collect data required to enforce contractual claims (e.g. non-payment) or in relation to the settlement of damages within the framework of a contractual relationship from third parties, e.g. the Federal Motor Transport Authority (KBA) or vehicle registration offices. The owner data will only be sent or released by the vehicle registration offices or the KFA upon justified request.
2.2. Legal basis for data processing
We collect, process and use this personal data for the purpose of fulfilling our contractual obligations and providing services in accordance with. Art. 6 Abs. 1 lit. b. GDPR. We only collect data that is necessary for the performance of the contract and the enforcement of legitimate claims arising from the contractual relationships and use it exclusively for these purposes.
2.3. Data storage and deletion
We process and store personal data only for the period necessary to achieve the
is necessary for the purpose of storage or is required by statutory retention periods. If they are no longer required for the performance or initiation of a contract, the corresponding data are routinely deleted or anonymized. The license plate data is stored for the purpose of e-charging and parking processing, used for the payment and drop-off process as well as downstream customer service and is routinely deleted after 7 days if payment is successful. If you exit within the 15-minute entry grace period, the routine deletion will take place immediately. Information about the payment will be stored until the expiry of the statutory retention period.
2.4. Data security
The personal data is protected from unauthorized access, use or disclosure and is located on servers in a controlled, secure environment that prevents unauthorized access and disclosure. Storage, transmission and processing are carried out anonymously and encrypted.
2.5. Data recipients and processors
In addition to the controller, the recipients of the collected data are the processors required to carry out the purpose. These include, for example, licensors, software developers and operators, hosting operators and payment processors. They process the transmitted data only on the basis of a legal permission in accordance with. Art. 6 Abs. 1 GDPR. In case of non-payment of the claims, the controller is entitled to transmit the customer's data to debt collection agencies or lawyers for the purpose of collecting the claims. If we commission third parties to process data on the basis of a so-called “order processing agreement”, this is done on the basis of Art. 28 GDPR. If data is transmitted to data processors in third countries, the processing will take place
only if the special requirements of Art. 44 et seq. GDPR are met. This means that the processing is then carried out on the basis of special guarantees, such as the officially recognized determination of a data protection level corresponding to the EU.
We use the CRM system Zendesk to process user inquiries. The provider is Zendesk, Inc., 1019 Market Street in San Francisco, CA 94103 USA. We use Zendesk to process your inquiries quickly and efficiently. This represents a legitimate interest within the meaning of Art. 6 (1) (f) GDPR.
You can only send inquiries with your e-mail address and without giving your name. The messages sent to us will remain with us until you ask us to delete them or the purpose for data storage no longer applies (e.g. after your request has been processed). Mandatory statutory provisions - in particular retention periods - remain unaffected.
To ensure the highest possible level of data security, we have selected a data center in Frankfurt to process the data. This applies to all ticket system functions such as live chat functions, help center functions, community forum functions and analysis functions.
Zendesk also has Binding Corporate Rules (BCR), which have been approved by the Irish Data Protection Authority. These are binding internal company regulations that legitimize the internal transfer of data to third countries outside the EU and the EEA. Details can be found here: https://www.zendesk.de/blog/update-privacy-shield-invalidation-european-court-justice/.
If you do not agree to us processing your request via Zendesk, you can alternatively communicate with us by post. Further information can be found in Zendesk's privacy policy: https://www.zendesk.de/company/customers-partners/privacy-policy/.
The company is certified in accordance with the “EU-US Data Privacy Framework” (DPF). The DPF is an agreement between the European Union and the USA that is intended to ensure compliance with European data protection standards for data processing in the USA. Every DPF-certified company undertakes to comply with these data protection standards. Further information on this can be obtained from the provider under the following link:
https://www.dataprivacyframework.gov/s/participant-search/participant-detail?contact=true&id=a2zt0000000TOjeAAG&status=Active
Chat functions from Zendesk
Our website offers you the opportunity to send us messages via a chat window. The chat features are provided by Zendesk. If you use this chat window, we may store your chat messages in addition to your IP address. You do not need to provide your name to chat.
Order processing
We have concluded a data processing agreement (AVV) for the use of the above-mentioned service. This is a contract prescribed by data protection law, which ensures that the data controller processes the personal data of our website visitors only in accordance with our instructions and in compliance with the GDPR.
2.6. Your rights
According to the GDPR (as of 25 May 2018) you have the rights
- to information (Art. 15 GDPR),
- to rectification or completion (Art. 16 GDPR),
- to deletion (Art. 17 GDPR),
- to restriction of processing (Art. 18 GDPR)
- to object to processing (Art. 21 GDPR)
- to lodge a complaint with a supervisory authority (Article 77 GDPR).
The addresses of the German supervisory authorities can be found at:
www.bfdi.bund.de/DE/Infothek/Anschriften_Links/anschriften_links-node.html
To exercise the above rights, further data may be required, which must be made available to us if required.
2.7. Video surveillance
Due to our legitimate interest in accordance with Art. 6 Para. 1 lit. In accordance with Section 16 (1) (f) GDPR and Section 4 BDSG, the parking facilities are partially under video surveillance to ensure house rules, collect evidence and prosecute fraud and other crimes. Video surveillance is also carried out to fulfil our contractual obligations towards you (Art. 6 Para. 1 lit. b GDPR), as it is necessary to contact the parking control center and to rectify faults. The recorded data will be deleted no later than 3 days after recording, unless there is a specific reason for longer recording, in particular if the recordings are necessary to solve specific criminal offenses. In these cases, we collect additional contact details from the Federal Motor Transport Authority or the vehicle registration offices based on our legitimate interest.
2.8. Name and contact details of the person responsible
Zähringerstraße 72,
76133 Karlsruhe,
support@karlsruherfaecher.com
Contact details of the data protection officer
Uwe Larisch
datenschutz@karlsruherfaecher.de
We would like to point out that when you register at autopay.io, the data protection information listed there also applies, as does the data protection information of the payment processor and your payment institution when paying by card.
Version June 2024
To pay the parking fee for your parking session, you can choose from the following options:
1. Before the exitEnter your licence plate number at the pay machine and pay by EC-/Giro- or credit card.
or
2. After leaving within 48 h.
or
2.2 Enter your licence plate number on the website www.autopay.io and pay by credit card or PayPal. You do not need to log in or register. All you need is your normal internet browser. All you need is your normal internet browser.
2.3 Alternatively, you can use the Autopay Park & Charge mobile app instead of the website:
Apple Appstore: https://apps.apple.com/no/app/autopay-park-charge/id6444444549
Google Playstore: https://play.google.com/store/apps/details?id=io.autopay.mobileApp&hl=en_US
You can also have your parking sessions billed automatically when you exit the car park: To do this, register at www.autopay.io before you leave. Enter and save the licence plate and your credit card in your profile and activate automatic payment for the licence plate. You will then also find your receipt in your profile.
The monitor at the exit shows the payment status and also reminds, if necessary, of the subsequent payment within 48 h by displaying a red exclamation mark.
Please note that in accordance to the General Terms and Conditions of Parking, further charges will be made after 48 h after exit without payment.
The prerequisite is registration at www.autopay.io with entry and saving of the licence plate number and a credit card.
Connect your EV to the type 2 connection of the EV charger using your own cable.
Scan the QR code on the wallbox or log in to your Autopay profile and enter the charging station ID under the menu item “Charging”.
The maximum parking period is 3 weeks in accordance with the parking conditions.
Longer periods must be requested. Please contact us in that case. Please send us an email before starting the parking process:
Placing and storing objects is prohibited.
Have a good trip and see you next time!
Important for season tickets:
Please ensure that you always sign in with your season card on entry and sign out on exit, as the facility is equipped with an attendance check to protect the bicycles.
Cards can be renewed at the pay machine.
To do this, your bicycle, which you registered with the card, must still be at the station. The renewal is retroactive from the time the card expired.
The same public law regulations apply as in the public road space. Please report the incident to the police.
As a car park operator, we can only be held liable if the damage was caused by our facilities or by our employees. Of course, we will be happy to support you within the scope of our possibilities.
You have to report any damage. It Is the law. Fahrerflucht (Hit and Run) is a crime under german law.
If the parking garage and/or its facilities are affected (e.g. oil stains), please report this to support@parken-in-karlsruhe.de and call our emergency service on 0721 / 9819110.
In the event of damage to another vehicle, please remain at the scene of the damage
until you can inform the injured party of the damage and/ or call the police. Even for minor damages, you might otherwise face accusations of hit and run.
The parking of motor homes, trailers, trucks or other special types of motor vehicles, as well as unregistered motor vehicles is not permitted in any of our parking areas.
