Privacy Policy

We collect, process and use personal data as part of the fulfillment of contracts for parking space management or the provision of parking space to users.

We process your personal data in accordance with the provisions of the European General Data Protection Regulation (GDPR) and all other relevant laws, such as the Federal Data Protection Act (BDSG).

The data protection regulations for the service offered consist of two parts:

1. Data protection regulations for the website and the webshop

2. Data protection regulations for parking processes in the parking facility

Note on the responsible body:

The responsible body is the natural or legal person who alone or jointly with others decides on the purposes and means of processing personal data (e.g. names, email addresses, etc.).

Karlsruhe Fan GmbH

Zähringerstraße 72, 76133 Karlsruhe

Commercial register: HRB 105780

Registration court: Mannheim

Contact

E-Mail: support@karlsruherfaecher.com

Phone: +49 (0) 721 981 911 0

Your rights:

Revocation of your consent to data processing

Many data processing operations are only possible with your express consent. You can revoke any consent you have already given at any time. The lawfulness of the data processing carried out until the revocation remains unaffected by the revocation.

Right to object to data collection in special cases and to direct advertising (Art. 21 GDPR)

If data processing is carried out on the basis of Article 6 Paragraph 1 Letter E or f GDPR, you have the right to object to the processing of your personal data at any time for reasons arising from your particular situation; This also applies to profiling based on these provisions. The respective legal basis on which processing is based can be found in this data protection declaration. If you object, we will no longer process your affected personal data unless we can demonstrate compelling legitimate grounds for the processing that outweigh your interests, rights and freedoms or the processing serves to assert, exercise or defend legal claims ( Objection according to Art. 21 Para. 1 GDPR).

If your personal data is processed for the purpose of direct advertising, you have the right to object at any time to the processing of personal data concerning you for the purpose of such advertising; This also applies to profiling insofar as it is connected to such direct advertising. If you object, your personal data will no longer be used for direct advertising purposes (objection according to Art. 21 Para. 2 GDPR).

Right to lodge a complaint with the responsible supervisory authority

In the event of violations of the GDPR, those affected have the right to lodge a complaint with a supervisory authority, in particular in the member state of their habitual residence, their place of work or the place of the alleged violation. The right to lodge a complaint exists without prejudice to any other administrative or judicial remedies.

Right to data portability

You have the right to have data that we process automatically based on your consent or in fulfillment of a contract handed over to you or to a third party in a common, machine-readable format. If you request the data to be transferred directly to another person responsible, this will only be done if it is technically feasible.

Information, deletion and correction

Within the framework of the applicable legal provisions, you have the right to free information at any time about your stored personal data, its origin and recipient and the purpose of data processing and, if necessary, a right to correction or deletion of this data. You can contact us at any time about this or if you have any further questions on the subject of personal data.

Right to restriction of processing

• You have the right to request that the processing of your personal data be restricted. You can contact us at any time about this. The right to restriction of processing exists in the following cases:

  • If you dispute the accuracy of the personal data we hold about you, we will generally need time to verify this. For the duration of the review, you have the right to request that the processing of your personal data be restricted.

  • If the processing of your personal data was/is occurring unlawfully, you can request that data processing be restricted instead of deletion.

  • If we no longer need your personal data, but you need it to exercise, defend or assert legal claims, you have the right to request that the processing of your personal data be restricted instead of deletion.

  • If you have lodged an objection in accordance with Article 21 Para. 1 GDPR, a balance must be made between your interests and ours. As long as it is not yet clear whose interests prevail, you have the right to request that the processing of your personal data be restricted.

If you have restricted the processing of your personal data, this data – apart from its storage – may only be used with your consent or to assert, exercise or defend legal claims or to protect the rights of another natural or legal person or for reasons of important public interest of the European Union or a member state.

1. Data protection regulations for the website and the webshop

1.1. General information

The following information provides a simple overview of what happens to your personal data when you visit this website and the webshop. Personal data is any data that can be used to personally identify you. Detailed information on the subject of data protection can be found in our data protection declaration listed below this text.

Data collection on this website and in the web shop

How do we collect your data?

On the one hand, your data is collected when you provide it to us. This can be data that you provide during the purchase and payment process or enter in the contact form. Among other things:

• Email-Address

• First and Last Name

• License plate (for pre-bookings)

• Payment details

• Telephone number

• Card number

• Movement data (times of entries/exits)

Other data is collected automatically or with your consent by our IT systems when you visit the website. This is primarily technical data (e.g. internet browser, operating system or time of page access). This data is collected automatically as soon as you enter this website.

What do we use your data for?

The data is used to process the purchase of a product, to process payments and to ensure that the website is provided error-free. Other data may be used to analyze your user behavior.

What rights do you have regarding your data?

You have the right at any time to receive information free of charge about the origin, recipient and purpose of your stored personal data. You also have the right to request the correction or deletion of this data. If you have given your consent to data processing, you can revoke this consent at any time in the future. You also have the right to request that the processing of your personal data be restricted in certain circumstances. You also have the right to lodge a complaint with the responsible supervisory authority.

1.2. Hosting

We host the content of our website with the following provider:

Hetzner Online GmbH, Industriestr. 25, 91710 Gunzenhausen (hereinafter Hetzner).

Details can be found in Hetzner’s data protection declaration: https://www.hetzner.com/de/rechts/datenschutz.

The use of Hetzner is based on Article 6 Paragraph 1 Letter f GDPR. We have a legitimate interest in ensuring that our website is presented as reliably as possible. If appropriate consent has been requested, processing is carried out exclusively on the basis of Art. 6 Para. 1 lit . B. Device fingerprinting) within the meaning of the TTDSG. Consent can be revoked at any time.

We have concluded an order processing contract (AVV) with the above-mentioned provider. This is a contract required by data protection law, which ensures that we only process the personal data of our website visitors in accordance with our instructions and in compliance with the GDPR.

1.3. General information and mandatory information

The operators of these sites take the protection of your personal data very seriously. We treat your personal data confidentially and in accordance with statutory data protection regulations and this data protection declaration.

When you use this website, various personal data is collected. Personal data is data that can be used to personally identify you. This data protection declaration explains what data we collect and what we use it for. It also explains how and for what purpose this happens. We would like to point out that data transmission over the Internet (e.g. when communicating via email) can have security gaps. Complete protection of data from access by third parties is not possible.

Storage period

Unless a specific storage period is specified in this data protection declaration, your personal data will remain with us until the purpose for data processing no longer applies. If you make a legitimate request for deletion or revoke your consent to data processing, your data will be deleted unless we have other legally permissible reasons for storing your personal data (e.g. tax or commercial law retention periods); In the latter case, the deletion takes place after these reasons no longer apply.

Legal basis for data processing on this website with web shop

If you have consented to data processing, we will process your personal data on the basis of Art. 6 Para. 1 lit. a GDPR or Art. 9 Para. 2 lit are processed. In the event of express consent to the transfer of personal data to third countries, data processing is also carried out on the basis of Art. 49 Para. 1 lit. a GDPR. If you have consented to the storage of cookies or to the access to information on your device (e.g. via device fingerprinting), the data processing will also be carried out on the basis of Section 25 Paragraph 1 TTDSG. Consent can be revoked at any time. If your data is necessary to fulfill the contract or to carry out pre-contractual measures, we process your data on the basis of Article 6 Paragraph 1 Letter b GDPR. Furthermore, we process your data if it is necessary to fulfill a legal obligation on the basis of Art. 6 Para. 1 lit. c GDPR. Data processing can also be carried out on the basis of our legitimate interest in accordance with Article 6 (1) (f) GDPR. Information about the relevant legal bases in each individual case is provided in the following paragraphs of this data protection declaration.

Recipients of personal data

As part of our business activities, we work with various external bodies. In some cases, it is also necessary to transmit personal data to these external bodies.

We only pass on personal data to external bodies if this is necessary to fulfill a contract, if we are legally obliged to do so (e.g. passing on data to tax authorities), if we have a legitimate interest in accordance with Article 6 Paragraph 1 lit. f DSGVO in the transfer or if another legal basis allows the data transfer. When using order processors, we only pass on our customers’ personal data on the basis of a valid order processing contract. In the case of joint processing, a joint processing contract is concluded.

Data transfer to the USA and other third countries

We use, among other things, tools from companies based in the USA or other third countries that are not secure in terms of data protection. If these tools are active, your personal data may be transferred to these third countries and processed there. We would like to point out that a level of data protection comparable to the EU cannot be guaranteed in these countries. For example, US companies are obliged to hand over personal data to security authorities without you as the data subject being able to take legal action against this. It cannot therefore be ruled out that US authorities (e.g. secret services) process, evaluate and permanently store your data on US servers for surveillance purposes. We have no influence on these processing activities.

SSL or TLS encryption

This site uses SSL or TLS encryption for security reasons and to protect the transmission of confidential content, such as orders or inquiries that you send to us as the site operator. You can recognize an encrypted connection by the browser address line changing from “http://” to “https://” and by the lock symbol in your browser line.

If SSL or TLS encryption is activated, the data you transmit to us cannot be read by third parties.

Encrypted payment transactions in the online shop

If there is an obligation to provide us with your payment details (e.g. account number for direct debit authorization, payment card details) after concluding a purchase contract for a fee, this data will be required for payment processing.

Payment transactions using common payment methods (Visa/MasterCard, direct debit) are carried out exclusively via an encrypted SSL or TLS connection. You can recognize an encrypted connection by the browser address line changing from “http://” to “https://” and by the lock symbol in your browser line.

With encrypted communication, the payment details you transmit to us cannot be read by third parties

1.4. Data collection

Cookies

Our websites use so-called “cookies”. Cookies are small data packages and do not cause any damage to your device. They are stored on your device either temporarily for the duration of a session (session cookies) or permanently (persistent cookies). Session cookies are automatically deleted at the end of your visit. Permanent cookies remain stored on your device until you delete them yourself or your web browser automatically deletes them.

Cookies can come from us (first-party cookies) or from third-party companies (so-called third-party cookies). Third-party cookies enable the integration of certain services from third-party companies within websites (e.g. cookies for processing payment services). Cookies have various functions. Numerous cookies are technically necessary because certain website functions would not work without them (e.g. the shopping cart function or the display of videos). Other cookies can be used to evaluate user behavior or for advertising purposes.

Cookies that are necessary to carry out the electronic communication process, to provide certain functions you want (e.g. for the shopping cart function) or to optimize the website (e.g. cookies to measure the web audience) (necessary cookies). stored on the basis of Art. 6 Para. 1 lit. f GDPR, unless another legal basis is stated. The website operator has a legitimate interest in storing necessary cookies for the technically error-free and optimized provision of its services. If consent to the storage of cookies and comparable recognition technologies has been requested, processing is carried out exclusively on the basis of this consent (Art. 6 Para. 1 lit. a GDPR and Section 25 Para. 1 TTDSG); consent can be revoked at any time.

You can set your browser so that you are informed about the setting of cookies and only allow cookies in individual cases, exclude the acceptance of cookies for certain cases or in general, and activate the automatic deletion of cookies when you close the browser. If cookies are deactivated, the functionality of this website may be restricted.

You can find out which cookies and services are used on this website in this data protection declaration.

Server log files

The provider of the pages automatically collects and stores information in so-called server log files, which your browser automatically transmits to us. These are:

• Browser type and browser version

• operating system used

• Referrer URL

• Host name of the accessing computer

• Time of server request

• IP Address

This data will not be merged with other data sources.

This data is collected on the basis of Article 6 Paragraph 1 Letter f GDPR. The website operator has a legitimate interest in the technically error-free presentation and optimization of his website – for this purpose the server log files must be recorded.

contact form

If you send us inquiries using the contact form, your details from the inquiry form, including the contact details you provided there, will be stored by us in order to process the inquiry and in case of follow-up questions. We will not pass on this data without your consent.

This data is processed on the basis of Art. 6 Para. 1 lit. b GDPR, provided your request is related to the fulfillment of a contract or is necessary to carry out pre-contractual measures. In all other cases, the processing is based on our legitimate interest in the effective processing of the inquiries addressed to us (Art. 6 Para. 1 lit. f GDPR) or on your consent (Art. 6 Para. 1 lit. a GDPR) if this was queried; consent can be revoked at any time.

The data you enter in the contact form will remain with us until you request us to delete it, revoke your consent to storage or the purpose for data storage no longer applies (e.g. after your request has been processed). Mandatory legal provisions – in particular retention periods – remain unaffected.

Inquiries by email, telephone or fax

If you contact us by email, telephone, post or fax, your request including all resulting personal data (name, request) will be stored and processed by us for the purpose of processing your request. We will not pass on this data without your consent.

This data is processed on the basis of Art. 6 Para. 1 lit. b GDPR, provided your request is related to the fulfillment of a contract or is necessary to carry out pre-contractual measures. In all other cases, the processing is based on our legitimate interest in the effective processing of the inquiries addressed to us (Art. 6 Para. 1 lit. f GDPR) or on your consent (Art. 6 Para. 1 lit. a GDPR) if this was queried; consent can be revoked at any time.

The data you send to us via contact requests will remain with us until you request us to delete it, revoke your consent to storage or the purpose for data storage no longer applies (e.g. after your request has been processed). Mandatory legal provisions – in particular statutory retention periods – remain unaffected.

We use the CRM system Zendesk to process user inquiries. The provider is Zendesk, Inc., 1019 Market Street in San Francisco, CA 94103 USA.

We use Zendesk to process your requests quickly and efficiently. This represents a legitimate interest within the meaning of Article 6 Paragraph 1 Letter f GDPR.

You can only send inquiries by providing your email address and without providing your name. The messages sent to us remain with us until you request us to delete them or the purpose for storing the data no longer applies (e.g. after your request has been processed). Mandatory legal provisions – especially retention periods – remain unaffected.

In order to ensure the highest possible data security, we have selected a data center in Frankfurt to process the data. This applies to all ticket system features such as live chat features, help center features, community forum features and analytics features.

Zendesk also has Binding Corporate Rules (BCR) approved by the Irish Data Protection Authority. These are binding internal company regulations that legitimize internal company data transfer to third countries outside the EU and the EEA. Details can be found here: https://www.zendesk.de/blog/update-privacy-shield-invalidation-european-court-justice/.

If you do not agree to us processing your request via Zendesk, you can alternatively communicate with us by post. Further information can be found in Zendesk’s privacy policy: https://www.zendesk.de/company/customers-partners/privacy-policy/.

The company is certified according to the “EU-US Data Privacy Framework” (DPF). The DPF is an agreement between the European Union and the USA that is intended to ensure compliance with European data protection standards when data is processed in the USA. Every DPF certified company undertakes to comply with these data protection standards. Further information can be obtained from the provider using the following link:

https://www.dataprivacyframework.gov/s/participant-search/participant-detail?contact=true&id=a2zt0000000TOjeAAG&status=Active

Zendesk chat features

Our website offers you the opportunity to send us messages via a chat window. The chat functions are provided by Zendesk. If you use this chat window, we may also store your chat messages in addition to your IP address. It is not necessary to provide your name for the chat.

Order processing

We have concluded an order processing contract (AVV) for the use of the above-mentioned service. This is a contract required by data protection law, which ensures that we only process the personal data of our website visitors in accordance with our instructions and in compliance with the GDPR.

1.5. Plugins und Tools

Google Fonts

This site uses so-called Google Fonts, which are provided by Google, for the uniform display of fonts. When you access a page, your browser loads the required fonts into your browser cache in order to display texts and fonts correctly.

For this purpose, the browser you use must connect to Google’s servers. This gives Google knowledge that this website was accessed via your IP address. The use of Google Fonts is based on Art. 6 Para. 1 lit. f GDPR. The website operator has a legitimate interest in the uniform presentation of the typeface on his website. If appropriate consent has been requested, processing is carried out exclusively on the basis of Art. 6 Para. 1 lit . B. Device fingerprinting) within the meaning of the TTDSG. Consent can be revoked at any time.

If your browser does not support Google Fonts, a standard font will be used by your computer.

Further information about Google Fonts can be found at https://developers.google.com/fonts/faq and in Google’s privacy policy: https://policies.google.com/privacy?hl=de.

Google Maps

This site uses the map service Google Maps. The provider is Google Ireland Limited (“Google”), Gordon House, Barrow Street, Dublin 4, Ireland.

In order to use the functions of Google Maps, it is necessary to save your IP address. This information is usually transferred to a Google server in the USA and stored there. The provider of this site has no influence on this data transfer. If Google Maps is activated, Google can use Google Fonts for the purpose of uniform font display. When you access Google Maps, your browser loads the required web fonts into your browser cache in order to display texts and fonts correctly.

The use of Google Maps is in the interest of an attractive presentation of our online offerings and to make it easy to find the places we indicate on the website. This represents a legitimate interest within the meaning of Art. 6 Para. 1 lit TTDSG, insofar as the consent includes the storage of cookies or access to information on the user’s end device (e.g. device fingerprinting) within the meaning of the TTDSG. Consent can be revoked at any time.

Data transfer to the USA is based on the EU Commission’s standard contractual clauses. Details can be found here: https://privacy.google.com/businesses/gdprcontrollerterms/ and https://privacy.google.com/businesses/gdprcontrollerterms/sccs/.

You can find more information on how to handle user data in Google’s privacy policy: https://policies.google.com/privacy?hl=de.

Google reCAPTCHA

We use “Google reCAPTCHA” (hereinafter “reCAPTCHA”) on this website. The provider is Google Ireland Limited (“Google”), Gordon House, Barrow Street, Dublin 4, Ireland.

The purpose of reCAPTCHA is to check whether data entry on this website (e.g. in a contact form) is done by a human or by an automated program. To do this, reCAPTCHA analyzes the behavior of the website visitor based on various characteristics. This analysis begins automatically as soon as the website visitor enters the website. For analysis, reCAPTCHA evaluates various information (e.g. IP address, length of time the website visitor stays on the website or mouse movements made by the user). The data collected during the analysis is forwarded to Google.

The reCAPTCHA analyzes run completely in the background. Website visitors are not informed that an analysis is taking place.

The storage and analysis of the data is based on Art. 6 Para. 1 lit. f GDPR. The website operator has a legitimate interest in protecting its web offerings from abusive automated spying and SPAM. If appropriate consent has been requested, processing is carried out exclusively on the basis of Art. 6 Para. 1 lit . B. Device fingerprinting) within the meaning of the TTDSG. Consent can be revoked at any time.

Further information about Google reCAPTCHA can be found in the Google data protection regulations and the Google terms of use under the following links: https://policies.google.com/privacy?hl=de and https://policies.google.com/terms?hl=de .

1.6. eCommerce/web shop and payment provider

Processing customer and contract data

We collect, process and use personal customer and contract data to establish, structure and change our contractual relationships. We only collect, process and use personal data about the use of this website (usage data) to the extent necessary to enable the user to use the service or to bill for it. The legal basis for this is Article 6 Paragraph 1 Letter b GDPR.

The customer data collected will be deleted after completion of the order or termination of the business relationship and expiry of any statutory retention periods.

Statutory retention periods remain unaffected.

Data transfer when concluding a contract for services and digital content

We only transmit personal data to third parties if this is necessary as part of contract processing, for example to the credit institution responsible for processing payments.

The data will not be transmitted further or will only be transmitted if you have expressly agreed to the transmission. Your data will not be passed on to third parties without your express consent, for example for advertising purposes.

The basis for data processing is Article 6 Paragraph 1 Letter b GDPR, which allows the processing of data to fulfill a contract or pre-contractual measures.

Payment services

We integrate payment services from third-party companies on our website. If you make a purchase from us, your payment data (e.g. name, payment amount, account details, credit card number) will be processed by the payment service provider for the purpose of payment processing. The respective contractual and data protection regulations of the respective providers apply to these transactions. The use of payment service providers is based on Art. 6 Para. 1 lit. b GDPR (contract processing) and in the interest of making the payment process as smooth, convenient and secure as possible (Art. 6 Para. 1 lit. F GDPR). If your consent is requested for certain actions, Art. 6 Para. 1 lit. a GDPR is the legal basis for data processing; Consent can be revoked at any time in the future.

We use the following payment services/payment service providers on this website:

Internet Payment Gateway von Fiserv/Telecash

Fiserv/Telecash of First Data GmbH, Marienbader Platz 1, 61348 Bad Homburg vd Höhe is the payment processor for card and direct debit payments commissioned by the person responsible for data protection.

The data is transmitted within the framework of Article 6 Paragraph 1 Letter a of the GDPR, the legal basis for data processing.

PayPal

The provider of this payment service is PayPal (Europe) S.à.rl et Cie, SCA, 22-24 Boulevard Royal, L-2449 Luxembourg (hereinafter “PayPal”).

Data transfer to the USA is based on the EU Commission’s standard contractual clauses.

Details can be found here: https://www.paypal.com/de/webapps/mpp/ua/pocpsa-full.

Details can be found in PayPal’s privacy policy: https://www.paypal.com/de/webapps/mpp/ua/privacy-full

2. Data protection regulations for parking processes in the parking facility

Data protection and thus the protection of personal rights and compliance with legal regulations are of crucial importance in the fulfillment of our operator tasks and are therefore part of the self-image of our company. Karlsruher Fach GmbH collects, processes and uses personal data as part of the fulfillment of contracts for parking space management or the provision of parking space to users. We process your personal data in accordance with the provisions of the European General Data Protection Regulation (GDPR) and all other relevant laws, such as the Federal Data Protection Act (BDSG). Personal data is information with their

Help a person can be identified, i.e. information that can be traced back to a natural person (Art. 4 GDPR).

2.1. Purpose and subject of data processing

The personal data is collected and processed to maintain and provide e-charging and parking services, for the purpose of determining and billing e-charging and parking fees, and to carry out related measures and optimizations. They also serve the associated data management and customer service and contact purposes. The following categories of personal data are used: personal master and contact data (first and last name, address, email address, telephone number, fax number), vehicle data (license plate, make, location), movement data (entrances and exits, Payment transactions), bank details and payment card data, contract data (including purpose, payment and processing data), photographs (of vehicles or license plates, not people). If a customer (m/f/d) is not the owner (m/f/d) of the vehicle with which the parking space is or is to be used, he still confirms that the owner is responsible for the collection, processing and use of his vehicle. has not objected to the license plate. In the course of

We also collect data from third parties, such as the Federal Motor Transport Authority (KBA) or vehicle registration offices, to enforce contractual claims (e.g. non-payment) or to process damages within the scope of a contractual relationship. The owner data will only be sent or issued by the vehicle registration offices or the KFA upon justified request.

2.2. Legal basis for data processing

We collect, process and use this personal data for the purpose of fulfilling our contractual obligations and services in accordance with Article 6 Paragraph 1 Letter b. GDPR. We only collect data that is necessary on this basis for the fulfillment of the contract and the enforcement of legitimate claims from the contractual relationships and use it exclusively for these purposes.

2.3. Data storage and deletion

We process and store personal data only for the period necessary to achieve this

is necessary for storage purposes or is required by legal retention periods. If it is no longer required to fulfill or initiate a contract, the relevant data is routinely deleted or anonymized. The license plate data is stored for the purpose of e-charging and parking clearance, used for the payment and checkout process as well as downstream customer service and is routinely deleted after 7 days if payment is successful. If you leave within the entry waiting period of 15 minutes, routine deletion takes place immediately. Information about the payment remains stored until the statutory retention period has expired.

2.4. Data security

The personal information is protected from unauthorized access, use or disclosure and is stored on servers in a controlled, secure environment where unauthorized access and disclosure is prevented. Storage, transmission and processing are anonymized and encrypted.

2.5. Data recipients and processors

In addition to the person responsible, the recipients of the collected data are the processors required to carry out the purpose. These include, for example, licensors, software developers and operators, hosting operators and payment processors. You will only process the transmitted data on the basis of legal permission in accordance with Article 6 Paragraph 1 GDPR. In the event of non-payment of the claims, the person responsible is entitled to transmit the customer’s data to debt collection companies or lawyers to collect the claims. If we commission third parties to process data on the basis of a so-called “order processing contract”, this is done on the basis of Art. 28 GDPR. If data is transmitted to data processors in third countries, processing takes place

only if the special requirements of Art. 44 ff. GDPR are met. This means that the processing is then carried out on the basis of special guarantees, such as the officially recognized determination of a data protection level that corresponds to the EU.

We use the CRM system Zendesk to process user inquiries. The provider is Zendesk, Inc., 1019 Market Street in San Francisco, CA 94103 USA. We use Zendesk to process your requests quickly and efficiently. This represents a legitimate interest within the meaning of Article 6 Paragraph 1 Letter f GDPR.

You can only send inquiries by providing your email address and without providing your name. The messages sent to us remain with us until you request us to delete them or the purpose for storing the data no longer applies (e.g. after your request has been processed). Mandatory legal provisions – especially retention periods – remain unaffected.

In order to ensure the highest possible data security, we have selected a data center in Frankfurt to process the data. This applies to all ticket system features such as live chat features, help center features, community forum features and analytics features.

Zendesk also has Binding Corporate Rules (BCR) approved by the Irish Data Protection Authority. These are binding internal company regulations that legitimize internal company data transfer to third countries outside the EU and the EEA. Details can be found here: https://www.zendesk.de/blog/update-privacy-shield-invalidation-european-court-justice/.

If you do not agree to us processing your request via Zendesk, you can alternatively communicate with us by post. Further information can be found in Zendesk’s privacy policy: https://www.zendesk.de/company/customers-partners/privacy-policy/.

The company is certified according to the “EU-US Data Privacy Framework” (DPF). The DPF is an agreement between the European Union and the USA that is intended to ensure compliance with European data protection standards when data is processed in the USA. Every DPF certified company undertakes to comply with these data protection standards. Further information can be obtained from the provider using the following link:

https://www.dataprivacyframework.gov/s/participant-search/participant-detail?contact=true&id=a2zt0000000TOjeAAG&status=Active

Zendesk chat features

Our website offers you the opportunity to send us messages via a chat window. The chat functions are provided by Zendesk. If you use this chat window, we may also store your chat messages in addition to your IP address. It is not necessary to provide your name for the chat.

Order processing

We have concluded an order processing contract (AVV) for the use of the above-mentioned service. This is a contract required by data protection law, which ensures that we only process the personal data of our website visitors in accordance with our instructions and in compliance with the GDPR.

2.6. Your rights

You have the rights according to the GDPR (as of May 25, 2018).

– for information (Article 15 GDPR),

– for correction or completion (Art. 16 GDPR),

– for deletion (Article 17 GDPR),

– to restrict processing (Article 18 GDPR)

– to lodge an objection to the processing (Art. 21 GDPR)

– on a complaint to a supervisory authority (Art. 77 GDPR).

The addresses of the German supervisory authorities can be found at:

www.bfdi.bund.de/DE/Infothek/Anschriften_Links/anschriften_links-node.html

In order to exercise the above rights, additional data may be required, which must be provided to us if necessary.

2.7. Video surveillance

Due to our legitimate interest in accordance with Article 6 Paragraph 1 Letter f of the GDPR and Section 4 of the Federal Data Protection Act (BDSG) in exercising house rules, collecting evidence, and prosecuting fraud and other crimes, the parking facilities are partially under video surveillance. Video surveillance is also carried out to fulfill our contractual obligations towards you (Art. 6 Para. 1 lit. b GDPR), as it is necessary for contacting the parking control center and troubleshooting. The recorded data will be deleted no later than 3 days after recording, unless there is a specific reason for longer recording, i.e. in particular if the recordings are necessary to solve specific crimes. In these cases, we collect further contact details from the Federal Motor Transport Authority or the vehicle registration offices due to our legitimate interest.

2.8. Name and contact details of the person responsible

Karlsruher Fan GmbH,

Zähringerstrasse 72,

76133 Karlsruhe,

support@karlsruherfaecher.com

Contact details of the data protection officer

Uwe Larisch

datenschutz@karlsruherfaecher.de

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Stand: November 2023